Comments on: Customer Channel Dis-Integration http://www.ciodashboard.com/customer-impact/customer-channel-dis-integration/ IT Strategies for CIOs and IT leaders Tue, 31 Jan 2012 14:10:05 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Who Owns the Online Customer Channel? — CIO Dashboard http://www.ciodashboard.com/customer-impact/customer-channel-dis-integration/comment-page-1/#comment-31000 Who Owns the Online Customer Channel? — CIO Dashboard Thu, 06 Jan 2011 15:48:18 +0000 http://www.ciodashboard.com/?p=1638#comment-31000 [...] brand and community, position products, enhance sales, or build thought leadership as part of a multi-channel strategy? What is the desire in using web2.0 / social media do drive customer engagement? For the simplest [...] [...] brand and community, position products, enhance sales, or build thought leadership as part of a multi-channel strategy? What is the desire in using web2.0 / social media do drive customer engagement? For the simplest [...]

]]> By: Toby Redshaw http://www.ciodashboard.com/customer-impact/customer-channel-dis-integration/comment-page-1/#comment-7665 Toby Redshaw Tue, 12 Jan 2010 09:52:41 +0000 http://www.ciodashboard.com/?p=1638#comment-7665 Hmmm not sure I like the typical Yank* generalization that this experience indicates that 'we don't have it so bad in the US' implying at least India and maybe everything outside of the US is underdeveloped and lagging in some way. I have had similar experiences with United at O'hare and heaven forbid there's snow in the area... On a more business related point we are seeing more and more indpendent progress in e-channels that makes a firm's non e-channels look even worse... * see a sweeping logical step branding a large group does feel wrong ;-) Hmmm not sure I like the typical Yank* generalization that this experience indicates that ‘we don’t have it so bad in the US’ implying at least India and maybe everything outside of the US is underdeveloped and lagging in some way. I have had similar experiences with United at O’hare and heaven forbid there’s snow in the area…
On a more business related point we are seeing more and more indpendent progress in e-channels that makes a firm’s non e-channels look even worse…

* see a sweeping logical step branding a large group does feel wrong ;-)

]]> By: Toby Redshaw http://www.ciodashboard.com/customer-impact/customer-channel-dis-integration/comment-page-1/#comment-30636 Toby Redshaw Tue, 12 Jan 2010 09:52:00 +0000 http://www.ciodashboard.com/?p=1638#comment-30636 Hmmm not sure I like the typical Yank* generalization that this experience indicates that 'we don't have it so bad in the US' implying at least India and maybe everything outside of the US is underdeveloped and lagging in some way. I have had similar experiences with United at O'hare and heaven forbid there's snow in the area... On a more business related point we are seeing more and more indpendent progress in e-channels that makes a firm's non e-channels look even worse... * see a sweeping logical step branding a large group does feel wrong ;-) Hmmm not sure I like the typical Yank* generalization that this experience indicates that ‘we don’t have it so bad in the US’ implying at least India and maybe everything outside of the US is underdeveloped and lagging in some way. I have had similar experiences with United at O’hare and heaven forbid there’s snow in the area…
On a more business related point we are seeing more and more indpendent progress in e-channels that makes a firm’s non e-channels look even worse…

* see a sweeping logical step branding a large group does feel wrong ;-)

]]> By: Narc http://www.ciodashboard.com/customer-impact/customer-channel-dis-integration/comment-page-1/#comment-7604 Narc Mon, 11 Jan 2010 04:06:26 +0000 http://www.ciodashboard.com/?p=1638#comment-7604 With all the integration in the world, India will always be India. Complexity is a state of mind over there ! With all the integration in the world, India will always be India.
Complexity is a state of mind over there !

]]> By: Narc http://www.ciodashboard.com/customer-impact/customer-channel-dis-integration/comment-page-1/#comment-30635 Narc Mon, 11 Jan 2010 04:06:00 +0000 http://www.ciodashboard.com/?p=1638#comment-30635 With all the integration in the world, India will always be India. Complexity is a state of mind over there ! With all the integration in the world, India will always be India.
Complexity is a state of mind over there !

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