August 22, 2012
Tweet Guest Post by Daniel Eckert The mobile device is changing the customer experience and forcing organizations to re-think how they engage with their customers and employees. Many companies are beginning to understand how mobile devices can grow customer loyalty, generate new revenue streams and improve customer experience. However, they may be slow to realize how decision-making, workflow, collaboration, content delivery, and the right information at the right time can enhance the employee experience. A ...
Read more →
August 7, 2012
Tweet Steven Covey, author of the highly acclaimed management book, “The Seven Habits of Highly Effective People” passed away recently. I’m dedicating a post to him because his book and teachings were memorable during my early management training and his simple, but profound principles are particularly timely for CIOs today. When I look back at Covey’s legacy, two overarching themes come to mind: working effectively with others and time management. Both are interrelated and incredibly ...
Read more →