April 16, 2009
Process issues are not alone in contributing to IT’s success or failure. People (and their skills) are also part of the “holy trinity” of People – Process – Technology, the three interrelated building blocks of any business capability, IT included. With the dramatic uptake in outsourcing over the last several years, CIOs have been faced with a new set of organization design challenges and skill needs. In fact, many IT shops have remade themselves to ...
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April 14, 2009
My good friend Peter Weill, Chairman of MIT’s Center for Information Systems Research (CISR), defines IT governance as “specifying the decision rights and accountability framework to encourage desirable behavior in the use of IT.” In a perfect system, desirable behavior would be the norm and governance would deal with the exceptions. Unfortunately, in many organizations, the reverse is true. Consider the results of a question from Diamond’s most recent Digital IQ survey asking for indications ...
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