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Technology Innovation

Inside the Huddle: Connecting Strategy with Execution

July 23, 2010
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Co-authored with John Sviokla

We’ve hit the point in the summer when football training camps are almost upon us—one of our favorite times of the year. Football, in our opinion, more than other American sports, exemplifies the three dynamics we at Diamond use in assessing a company’s “Digital IQ”—Strategy, Mobilization, and Execution…...

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Are IT Leaders Also Social Media Leaders?

April 28, 2010
Lattice by Tom Huffman (via Flikr)

“Why can’t we offer our app on the iPhone?” is a question heard more and more in the executive suite.  It’s a great example of consumer demand (or at least perceived demand) for information technology outpacing the capabilities of our enterprises.  I wonder if we are seeing the same thing in social media or if enterprises have done enough research to determine that various social channels are or are not a good fit? To get ...

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10 Text Mining Ideas

April 13, 2010
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I’ve been reading the book Thinkertoys by Michael Michalko, a collection of creativity and innovation tools to use when generating ideas.  One of the hundreds of ideas the author offers to get new ideas is from your junk email.  He suggests that by scanning your junkmail, you can get some ideas for what is hot or emerging.  It’s an interesting idea that I tested by putting about 100 emails into a free text visualization tool ...

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Improving Insurance Claims using the iPhone

In the Ditch by Simple Insomnia April 6, 2010

co-authored with Anand Rao Is Claims Processing Getting Any Better? How long does it take for your auto insurance carrier (or your own organization for the insurance professionals out there) to process a claim and how many people are involved in the process? Most insurance claims takes weeks, if not months to fully complete. In fact, the Bureau of Labor Statistics estimates that nearly 436,000 people were involved in 2008 in either processing insurance claims ...

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5 Roles for IT Innovators

March 15, 2010

What is IT’s role in innovation? Is it just about making IT better or is it about driving business value too? We asked 592 business and IT leaders in the US and UK this question in our latest Diamond Digital IQ survey by asking them to choose what innovation role they thought their CIO and IT organization played from the following list: Improve the IT Function Improve Business Processes Improve Customer Service Reach New Customers ...

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CIO Guide to Technology Innovation

March 13, 2010
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Your role in innovation is unclear, but you know the power of information technology in making a real business impact, both operationally and strategically.  To paraphrase William Gibson, the ground-breaking science fiction writer: The future is already here, it’s just not evenly distributed To address the challenge of increasing awareness of technology innovation resources for the CIO and IT leaders, here is the CIO Guide for Technology Innovation.  Please send me any ideas to improve ...

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Innovation for the Rest of Us (presentation)

March 9, 2010

I had the privilege today of sharing some ideas on innovation at the Computerworld Premier 100 IT Leaders Conference.  The two points of my talk were: Companies should spend more time solving problems and less time coming up with brand new ideas.  There are plenty of good ideas already brewing in the minds of employees, customers, vendors and universities – it’s a matter of tapping into them. There are (at least) 4 things you have ...

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Can Haptics Touch the Enterprise?

January 7, 2010

I had the chance to drive the 2010 Lexus HS 250 hybrid while my car was in the shop. While it’s good to see more hybrids hitting the road, the more interesting thing to me was the new navigation system and the controller that drives it. Aside from several mediocre dial-oriented efforts from BMW, Audi and others, most nav systems these days seem to be touchscreens, both factory installed and add-ons. The new Lexus controller ...

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Stop the Web 2.0 Flood

April 30, 2009

I recently spent a few days with several CIOs and IT leaders at an MIT Center for Information Systems Research briefing.  Prof. Wanda Orlikowski led a discussion around some early work exploring the uses and value of Web 2.o technologies in the enterprise.  For purposes of our conversation, we defined Web 2.0 technologies as those that enrich connections between people (a much simpler, but consistent take on Tim O’Reilly’s version).  Specifically, we discussed the use ...

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Twitter: SOA in Action

April 2, 2009

Talk about incredible innovation – look at the application and service ecosystem around Twitter.  Here are just some examples: On-line Commentary During an Off-line Event – The NY Times developed a beautiful visualization of popular words in Twitter posts during the Super Bowl. Real-time Trends – Twistory streams real-time Twitter posts filtered to let you see what people like, hate, etc. Local Tweeting – Pepsi came out with an impressive app during the South-by-Southwest events ...

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