CIO Dashboard

Metrics and Measurement

How Does IT Impact Business Productivity?

February 14, 2011
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Print PDF Guest post by Nalneesh Gaur Nick Carr’s controversial article on “IT doesn’t matter” published in 2003 noted that infrastructure technology is easily copied thus providing no competitive advantage. Yet, savvy businesses continue to pursue technology innovations to gain competitive advantages or improve business productivity in order to provide greater shareholder value, growth, and stability. Businesses that drive consistent productivity improvements have recognized the linkage between the need to drive innovation and discretionary spend ...

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How to Analyze Non-Discretionary IT Budgets

October 28, 2010
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Print PDF Guest post by Kevin Caceres and Sean Sell When faced with cost pressures, our reaction is often to delay or scale-back projects or cut discretionary projects altogether.  To make matters worse, critical projects are not funded while the non-discretionary IT budget – often two to four times as much as the discretionary budget – continues to grow untouched. We’d like to share some thoughts on how to better understand and attack waste in ...

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Tackling Total Cost of Ownership

October 13, 2010
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Print PDF Guest post by Sean Sell Total Cost of Ownership (TCO) analysis is intended to determine the lifetime costs of acquiring, operating, and changing something. It is primarily used to make apples to apples comparisons in large capital investments, and, if done properly, can bring out hidden costs of ownership. The term is regaining popularity largely because of the questions about cloud computing. TCO to Support Vendor Claims Although the concept has been around ...

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10 Metrics for a New CIO

September 17, 2010
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Print PDF My friend Vinnie Mirchandani is advising a new CIO colleague who is looking for a short and hard-hitting list of IT metrics to start tracking.  I’m a big believer in the less is more philosophy in terms of measurement. Here are 10 IT metrics that I really like and that I think nicely balance strategic and tactical, apps and ops, projects and process: Multi-year view on productivity, something like (Discretionary IT Spend)/(Total IT ...

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Design a Management Dashboard in 7 Steps

June 14, 2010
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Print PDF Guest post by Mark Vovsi I’d like to walk you through the management dashboard design process my team recently used to build a loyalty rewards program dashboard. It is an iterative approach with prototypes that has 2 benefits.  First and most importantly, it will allow the dashboard audience to make sure it answers the right questions. Second, the dashboard team will be able to quickly assess feasibility and translate the business needs into ...

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Why Don’t We Track Project Benefits?

May 20, 2010
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Print PDF photo credit: Yellow Snow Photography Guest Post by Jim Quick With all the time and money organizations spend on creating strategies, crafting up initiatives and programs, calculating ROIs and benefit cases, and managing demand processes, it is startling that so many of these organizations have minimal or no benefit realization activities. In our personal lives, this is similar to never opening financial statements to see how your investments are turning out, how you ...

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How Do You Measure Your IT Portfolio?

April 23, 2010
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Print PDF Guest Post by Rafael Burde, Niket Desai & Drew Gilliam Diamond Management & Technology Consultants We would like to share our recent experiences in designing and building a dashboard focused on the $600M discretionary portion of our client’s IT budget.  The company recently merged two IT groups with similar measurement and tracking functions into one they called “Portfolio and Program Management.”  Unfortunately, this combination created a pile of quality and consistency issues that ...

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Does the Federal IT Dashboard Come With a Decoder Ring?

July 8, 2009
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Print PDF Major kudos to the country’s new CIO, Vivek Kundra for setting a vision for open and transparent information and getting right to work.  The amount of time between talking about his vision and starting to execute on it with this Federal IT Dashboard has been weeks, not months or years.  I thought government was supposed to be slow?  Not in this case. Given the speed and the fact that the dashboard is labeled ...

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The Problem With IT Benchmarks

July 1, 2009
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Print PDF A few years ago, I had the opportunity to meet with the enterprise CIO of a Fortune 50 company in the chemicals and industrial products industries (and many others, as I guess is the case for many giant companies).  The subject was justifying enterprise-level IT investments.  IT investments that span business units seem to be a tricky thing for companies without a CEO who isn’t a strong IT champion and those without an ...

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10 CIO Dashboard Tips

June 25, 2009
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Print PDF Catch up on the CIO Dashboard Series: Part 1, Part 2, Part 3 As a wrap-up to the CIO Dashboard series, I’ve summarized some of the key points and added a few new ones to this list of 10 CIO Dashboard tips.  Thanks to two of my colleagues at Diamond, Jim Quick and Adrian Vern, who are experts in measuring and communicating IT value through dashboards and provided their ideas. 10 CIO Dashboard ...

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