Metrics and Measurement

Top 10 Metrics for a New CIO

Guest post by Suheb Siddiqui One of the most highly sought after posts on this blog has been “10 Metrics for a New CIO.” Since the post was written five years ago, the CIO role has undergone dramatic change. Speed, innovation and security are more important than ever as digital disrupts the enterprise. Following are […] MORE

October 28, 2015

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How Does IT Impact Business Productivity?

Guest post by Nalneesh Gaur Nick Carr’s controversial article on “IT doesn’t matter” published in 2003 noted that infrastructure technology is easily copied thus providing no competitive advantage. Yet, savvy businesses continue to pursue technology innovations to gain competitive advantages or improve business productivity in order to provide greater shareholder value, growth, and stability. Businesses […] MORE

February 14, 2011

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How to Analyze Non-Discretionary IT Budgets

Guest post by Kevin Caceres and Sean Sell When faced with cost pressures, our reaction is often to delay or scale-back projects or cut discretionary projects altogether.  To make matters worse, critical projects are not funded while the non-discretionary IT budget - often two to four times as much as the discretionary budget - continues […] MORE

October 28, 2010

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Tackling Total Cost of Ownership

Guest post by Sean Sell Total Cost of Ownership (TCO) analysis is intended to determine the lifetime costs of acquiring, operating, and changing something. It is primarily used to make apples to apples comparisons in large capital investments, and, if done properly, can bring out hidden costs of ownership. The term is regaining popularity largely […] MORE

October 13, 2010

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10 Metrics for a New CIO

My friend Vinnie Mirchandani is advising a new CIO colleague who is looking for a short and hard-hitting list of IT metrics to start tracking.  I’m a big believer in the less is more philosophy in terms of measurement. Here are 10 IT metrics that I really like and that I think nicely balance strategic […] MORE

September 17, 2010

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Design a Management Dashboard in 7 Steps

Guest post by Mark Vovsi I’d like to walk you through the management dashboard design process my team recently used to build a loyalty rewards program dashboard. It is an iterative approach with prototypes that has 2 benefits.  First and most importantly, it will allow the dashboard audience to make sure it answers the right […] MORE

June 14, 2010

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Why Don’t We Track Project Benefits?

photo credit: Yellow Snow Photography Guest Post by Jim Quick With all the time and money organizations spend on creating strategies, crafting up initiatives and programs, calculating ROIs and benefit cases, and managing demand processes, it is startling that so many of these organizations have minimal or no benefit realization activities. In our personal lives, […] MORE

May 20, 2010

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How Do You Measure Your IT Portfolio?

Guest Post by Rafael Burde, Niket Desai & Drew Gilliam We would like to share our recent experiences in designing and building a dashboard focused on the $600M discretionary portion of our client’s IT budget.  The company recently merged two IT groups with similar measurement and tracking functions into one they called “Portfolio and Program […] MORE

April 23, 2010

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Does the Federal IT Dashboard Come With a Decoder Ring?

Major kudos to the country’s new CIO, Vivek Kundra for setting a vision for open and transparent information and getting right to work.  The amount of time between talking about his vision and starting to execute on it with this Federal IT Dashboard has been weeks, not months or years.  I thought government was supposed […] MORE

July 08, 2009

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The Problem With IT Benchmarks

A few years ago, I had the opportunity to meet with the enterprise CIO of a Fortune 50 company in the chemicals and industrial products industries (and many others, as I guess is the case for many giant companies).  The subject was justifying enterprise-level IT investments.  IT investments that span business units seem to be […] MORE

July 01, 2009

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